Counseling & psychological supportPublished 4 min readEnable 360 team

From booking to invoice: the journey of an assessment at a counseling center

A family books a consultation and the consultant requests three scales. Two weeks later the accounts team finds that one was never invoiced and another result never reached the report. Every stop did its job, but the thread between them broke.

From booking to invoice: the journey of an assessment at a counseling center

Stop one: booking

The family books from the consultant's calendar, and the consultant selects the scales needed. That list has to be recorded here, because everyone follows it from this point on.

Stop two: administration

Some scales are administered on the system, others face to face with their original materials. What matters is knowing, for each scale, where it was given, when and by whom.

Stop three: the result

Programmed scales are scored automatically, and an external result is uploaded as a file to the client's record. Either way, the result ends up in the same place.

Stop four: the report

All results become part of the report, which reaches the family through the portal. The report is not written from memory or from scattered files.

Stop five: the invoice

Every scale is a service with a price. When it is recorded as a service from the moment of booking, its invoice and receipt are issued without anyone having to remember.

How this works in Enable 360

The five stops are connected in the system: booking from the consultant's calendar with the scales selected, administration on the system or with the original materials, automatic scoring or an uploaded result file, a report that reaches the family through the portal, and every scale recorded as a service with its invoice and receipt.

Enable 360 for counseling centers

Frequently asked questions

Can families book on their own?

Yes. The family books from the consultant's calendar.

Are external scales invoiced too?

Yes. Every scale is recorded as a service with its invoice and receipt.

How do results reach the family?

They become part of the report, which reaches the family through the portal.

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