Privacy is part of the therapy
In family counseling and psychological support, a client who suspects that an unrelated staff member could read their session notes will not speak freely.
Separate the professional file from the administrative one
Reception needs appointments and accounts need invoices. Neither needs session notes or scale results. That separation belongs in the system's permissions, not only in staff trusting each other.
Simple daily rules
- Do not send scale results or session notes through personal messaging apps.
- Do not keep files on personal devices or in open shared folders.
- Lock your session when you leave the desk.
- Review the permissions of anyone who moves department or leaves the center.
Know where the data is stored
In Saudi Arabia, the Personal Data Protection Law (PDPL) makes this question even more important. Ask any provider where data is hosted, whether they comply with the law, and whether you can export your data if you decide to switch.
How this works in Enable 360
Enable 360 is hosted in Saudi Arabia, is PDPL compliant, and has 253 granular permissions enforced in the interface and on the server. A center can decide precisely who sees a client's record and scale results, and who sees only appointments and invoices.
Enable 360 for counseling centersFrequently asked questions
Can accounts staff see session notes?
That depends on the permissions the center sets. In Enable 360 the financial file can be separated from the professional file with granular permissions.
Where is client data hosted in Enable 360?
Inside Saudi Arabia, in compliance with the Personal Data Protection Law (PDPL).
Are permissions enforced on the server?
Yes, in the interface and on the server.
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